Privacy Policy

THE Anemoesa Lab, in the context of the General Data Protection Regulation (EU) 2016/679 which has entered into force since 25/05/2018, as applicable, has drawn up this privacy / personal data protection policy and provides you with the following information on protection of natural persons against the processing of personal data and for the free circulation of such data.

The personal data you declare on our page is used exclusively by it, for the purpose of promoting and executing the business relationship. They may not be used by any third party, without complying with the provisions of Law 2472/97 regarding the protection of personal data processing, as it applies each time.

Our company acts in accordance with current legislation. Your personal information is kept securely for as long as you are registered as a member of the online store www.anemoesa.com/eshop and is deleted if requested by you.

Your information is kept and controlled by the company Kehagia Panagiota from now on with the distinctive title of the company "A gust of wind", Trebizontos 64, P.O. 55132, Kalamaria, Thessaloniki, Greece, with VAT number 301449241, DOU Kalamaria, REGISTER: 043289606000, which acts as the controller of the data for the purposes they are kept. Please call our company, for any information regarding your personal information on phone 2313-252040 or contact us by email at info@anemoesa.com.

What personal data do we collect and why?

When you register to open an account, place an order, use a service or send a request, we collect certain personal information from you, for example contact information such as name, address, phone, email address, etc. We will also process data/ payment history, your order/purchase history as well as the personal information you have provided during registration, such as the password you have used. This personal data provided by the user is used by our company to identify you as a customer, to respond to requests, to deliver products to you, to manage payments, to update your profile information, to communicate with you or for the processing and execution of orders.

As you visit our website, we will monitor:

• We will use the products you have viewed to show, for example, products you have recently viewed.

• Location, IP address and browser type: we will use these for purposes such as calculating VAT and shipping costs.

• Shipping Address. we will ask you to enter this address so that we can, for example, estimate shipping costs before you place an order and also to ship the order to you!

We will also use cookies to track the contents of the shopping cart while you browse our website.

We will also store comments or reviews if you choose to leave them.

On our page, the financial data of our customers (credit card details, bank accounts) are NOT stored in the database in any way.

THE Anemoesa Lab collects, processes and uses the personal data provided online only for the stated purposes.

THE Anemoesa Lab may request the customer's personal data if the customer contacts the company's Customer Service through the website and transmits personal data during the communication. The data collected in the context of Customer Service is stored in Anemoesa Lab and are used to process the customer's request.

Our company may use the data collected for the following purposes:

• to evaluate our products and services (eg asking you what you think about our products and services and conducting customer surveys);

• to be able to monitor, review and improve the products and services we offer

• to enable us to fulfill our obligations under any contract with you and to service you for that contract

• to perform our contract with third party partners, for products, services or transactions you have requested

• to respond to your requests, including returns and complaints;

• to process payments and prevent fraud

• to comply with our legal obligations, such as the calculation of taxes and

• to send you promotional messages if you choose to receive them.

We do not collect more information than necessary, nor information that is not related to the intended purposes of use.

The minimum period of time we keep your strictly necessary data is to inform you about the status of your order and to maintain a record required for optimal service to you, such as for the traceability of shipped products.

Your personal information is used to verify your identity and age to see if you can make purchases online and to confirm your address with third party partners. Minors under the age of eighteen (18) and persons who do not have full legal capacity, according to the jurisdiction applicable to their case, are prohibited from communicating their Personal Data to us through the website, by telephone or in any other way, without the prior consent of person or persons exercising their parental care. In the event that users of the Website are under the age of eighteen (18) and still provide us with their Personal Data through the Website, it will be deemed by Us that such persons have obtained the prior consent of the person or persons exercising parental responsibility of these.

In the case of purchasing products or services directly from our physical store, we do not register your details, except in cases where you request the issuance of an invoice. In this case, only the information necessary for the issuance of the tax document is entered.

As long as data retention is based on your consent, we will not retain data beyond this withdrawal. For any issue or to assert the right to object to the processing of data for the stated purposes, you can contact, at any time and free of charge, the email address: info@anemoesa.com or the telephone 2313-252040 or contact the line consumer toll-free on phone 1520. You can also modify or update your personal information by logging into the website at "MY ACCOUNT".

If there is a reason to keep the data for a longer period of time, such as in the case of legal issues, litigation or other reason, we will specifically inform you.

Your information is maintained and controlled by Anemoesa Lab, Trebizontos 64, P.O. 55132, Kalamaria, Thessaloniki, Greece, with VAT number 301449241, DOU Kalamaria, REGISTER: 043289606000, which acts as the controller of the data for the purposes they are kept. Please call our company for any information regarding your personal information on 2313 252040.

Comments

When visitors leave comments on the site, we collect the data displayed in the comment form as well as the visitor's IP address and browser user string to help detect spam.

An anonymized string generated from your email address (also called a “hash”) may be provided to the Gravatar service to see if you are using it. The privacy policy of the Gravatar service is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture is publicly viewable within your comment box.

Multimedia

If you upload images to the site, you should avoid uploading images with embedded location data (EXIF GPS). Site visitors can download and extract any location data from images on the site.

Contact Form

Τα δεδομένα από την φόρμα επικοινωνίας διατηρούνται για ορισμένο χρονικό διάστημα για σκοπούς εξυπηρέτησης πελατών, αλλά οι πληροφορίες που υποβάλλονται σε αυτήν δεν χρησιμοποιούνται για προωθητικούς σκοπούς.

Cookies

If you leave a comment on our website, you can choose to save your name, email address and website in cookies. These are for your convenience so that you don't have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and log in to the site, we will create a temporary cookie to determine if your browser accepts cookies. The cookie does not contain personal information and will be deleted as soon as you close your browser.

When you log in, we will also create various cookies to store your login information and screen preferences. Login cookies last for two days and screen options cookies last for one year. If you select "Remember me", your connection will remain for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be stored in the browser. This cookie contains no personal data and simply indicates the post ID of the article you just edited. Expires after 1 day.

Embedded content from other websites

Articles on this website may include embedded content (eg videos, images, articles, etc.). Embedded content from other websites behaves exactly the same as if the visitor visited the other website.

These sites may collect data about you, use cookies, incorporate additional third-party tracking, and track your interaction with that included content, including tracking your interaction with the included content if you have an account and are logged in to that site .

What we share with third parties

THE Anemoesa Lab undertakes not to sell, rent or in any way publish and/or share the personal data of visitors / users / members of www.anemoesa.com to any third party, unless:

• Has the express consent of the visitors / users / members for the channeling of personal data.

• The channeling of personal data to legal and/or natural persons who collaborate with www.anemoesa.com/eshop becomes necessary to execute and complete the sale of products through our website. The legal and natural persons that cooperate with www.anemoesa.com/eshop have the right to process the personal data that its users/members deposit in it only to the extent that it is absolutely necessary to provide support to the visitors/users/ members of its website.

• It is mandated due to compliance with the relevant provisions of the law and to the competent authorities alone.

Who has access to your data

Only those responsible for each individual department of our company have access to your personal data on a case-by-case basis. Your personal data will be used exclusively for the purpose stated at each time and the information will not be disclosed or sold to third parties for other unrelated purposes.

For example, both platform admins and store admins have access to:

• Order details such as what was bought, when it was bought and where it should be sent, too

• Customer information, such as name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process returns and support you.

How long we keep your data

The minimum period of time we keep your strictly necessary data is to inform you about the status of your order and to maintain a record required for your optimal service, such as for the traceability of the products sent indefinitely unless you request their deletion.

The deletion of personal data is carried out after your request on the website, giving the email or username and then an email is sent to the email address you specified asking to confirm the request. Once you confirm the request, the permanent deletion of your personal data is completed immediately.

In the case of purchasing products or services directly from our physical store, we do not register your details, except in cases where you request the issuance of an invoice. In this case, only the information necessary for the issuance of the tax document is entered.

If there is a reason to keep the data for a longer period of time, such as in the case of legal issues, litigation or other reason, we will specifically inform you.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can automatically recognize and approve comments that follow, rather than keeping them in a moderation queue.

For users who register on our website, we also store the personal data they enter in their user profile. All users can view, edit or delete their personal data at any time (except for being able to change their username). The administrators of this website may also view and edit this information.

Your information is maintained and controlled by Anemoesa Lab, Trebizontos 64, P.O. 55132, Kalamaria, Thessaloniki, Greece, with VAT number 301449241, DOU Kalamaria, GEMI: 043289606000, which acts as the controller of the data for the purposes they are kept. Please call our company for any information regarding your personal information on 2313 252040.

What rights and obligations do you have?

If you have an account on this website or have left feedback, you can request to receive an extracted file of the personal data we hold about you, including any data you have provided to us. You can also request that we delete the personal data we hold about you. This does not include data that we are obliged to keep for administrative, legal or security reasons.

The customer is obliged to accurately state the information required by the relevant form, in order to be able to make the purchases he wishes, as well as to indicate an address (home or work) for the delivery of the order, which will be carried out on working days and hours. In the event that the shipping address of the order is declared incorrectly, the responsibility rests exclusively with the customer.

You must check your order before submitting it and do not deposit money into a bank account before you have been informed about the availability and the ability to ship the products from the company.

The customer is prohibited from reselling the products he buys. Each sale of product is for the exclusive use of the customer or for the exclusive use of the person in whose name the delivery is made. In the latter case, the customer guarantees the acceptance of the present conditions by the end user of the product.

The customer has the right to exchange products of equal value, as long as they have not been used or processed, within three (3) calendar days of their receipt. Return of products or their replacement is possible in case of mistreatment during transport if and as long as the shipping company is the sender's or if and if a product does not meet the specifications such as, for example, material failure, bump, opened lid, bad label or barcode printing , lack of barcode, past expiration date, general container defect, damaged product, etc.. For all these cases, a written request must be made to our company at sales@anemoesa.com within three (3) days of receiving the product . If the fault lies with the company, at our expense, the respective product is returned and a new one is sent to you.

We are committed to maintaining the confidentiality of your personal data and ensuring that you can exercise your rights. More specifically, you have the following rights:

• You have the right to access your personal data.

• You have the right to correct inaccurate personal data. If you find that there is an error in your data you can either submit a request to us to correct it or access the section corresponding to your personal data to amend or update the information about you.

• You have the right to delete your data at any time if it is no longer necessary for the stated processing purposes. This right may not be satisfied if the purchase you made has not yet been completed, if you have debts to our company or if there is a pending dispute or legal dispute with our company.

Where your data will be sent

Guest comments may be screened through an automated spam system.

Copyright and logos

The contents of the website are the intellectual property of the Company and are protected according to the relevant provisions on the protection of intellectual property. It is forbidden to copy, send or reproduce any of the website's data without having been requested and approved in writing by the company.

Legal disputes

For any legal disputes, competent courts are the courts of Thessaloniki.