Last updated: August 19, 2026

1. Shipments to Greece

All retail orders are shipped free of charge throughout Greece, regardless of order value.

Shipments are made via Speedex Courier.

2. Shipments to Cyprus

For shipments to Cyprus, a flat fee of 20 euros per order applies.

3. Shipments to Germany

For shipments to Germany:

  • A flat shipping fee of 30 euros applies
  • A minimum order value of 80 euros is required.

4. Order Preparation

Orders are usually processed within one business day.

Provided that all products are in stock, they are handed over to the courier company on the same or the next business day, depending on the time of order placement and the workload.

Orders placed on weekends or holidays begin to be processed on the next business day.

5. Estimated Delivery Times

Greece: one to three business days after delivery to the courier.

Cyprus and Germany: three to ten business days, depending on the country, region, and shipping service.

The times are approximate and not guaranteed.

6. Delays

In the event of a delay, ANEMOESA works with the shipping company to track the shipment’s progress and notifies the customer as soon as information becomes available.

Delays may occur due to increased workload, remote locations, weather conditions, strikes, disruptions in transportation services, or other unforeseen circumstances.

7. Pickup from a physical store

Pickup is available at our physical store at 64 Trapezountos Street, Kalamaria, Thessaloniki, by prior arrangement.

The order is picked up only after the customer has been notified that it is ready.

8. Change of Address

A change of address may be requested before shipment.

After the package is handed over to the courier, the request may be forwarded to the shipping company, but there is no guarantee that the change will be made; it depends on the package’s route and the carrier’s technical capabilities.

9. Lost Package

If it is confirmed that a shipment has been lost, the customer may choose:

  • free reshipment or
  • a refund of the amount he paid.

10. Damaged package

The customer must notify ANEMOESA as soon as possible and submit:

  • order number
  • photos of the package from abroad
  • photos of the inner packaging
  • product photos
  • lot number, if visible.

Following the evaluation, a replacement or refund is provided, depending on the nature of the incident.

11. Non-delivery

If a package within Greece is returned due to non-delivery, incomplete or incorrect information, or an inability to contact the customer, it can be reshipped upon prepayment of 4.50 euros.

For reshipments to Cyprus or Germany, the actual cost of the new international shipment applies, and this cost is communicated to the customer prior to reshipment.

The above charges do not apply when the return of the package was caused by a proven error on the part of ANEMOESA or the shipping company.