{"id":17133,"date":"2026-08-21T14:18:15","date_gmt":"2026-08-21T11:18:15","guid":{"rendered":"https:\/\/new.anemoesa.com\/syhnes-erotiseis\/"},"modified":"2026-08-31T11:56:35","modified_gmt":"2026-08-31T08:56:35","slug":"syhnes-erotiseis","status":"publish","type":"page","link":"https:\/\/anemoesa.com\/en\/syhnes-erotiseis\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"an-faq\">\n<header class=\"an-faq-hero\">\n<p class=\"an-faq-kicker\">ANEMOESA<\/p>\n<h1 class=\"an-faq-title\">Do you have any questions?;<\/h1>\n<p class=\"an-faq-lead\">We've compiled the most frequently asked questions about ANEMOESA products, skincare,<br \/>\norders, payments, and shipments.<br \/>\nAnd if you don't find what you're looking for, <a class=\"an-faq-inline\" href=\"\/en\/#rota-tin-anemoesa\">Ask ANEMOESA and you'll find out<\/a>.<\/p>\n<\/header>\n<nav class=\"an-faq-nav\" aria-label=\"Question Categories\"><a href=\"#faq-proionta\">Products &amp; Care<\/a><br \/>\n<a href=\"#faq-paraggelies\">Orders &amp; Payments<\/a><br \/>\n<a href=\"#faq-apostoles\">Shipments &amp; Receipts<\/a><br \/>\n<a href=\"#faq-epistrofes\">Returns &amp; Customer Service<\/a><br \/>\n<a href=\"#faq-gnorise\">Get to Know ANEMOESA<\/a><br \/>\n<a href=\"#faq-social\">Social Media<\/a><\/nav>\n<section id=\"faq-proionta\" class=\"an-faq-cat\">\n<h2 class=\"an-faq-h2\"><span class=\"an-faq-num\">01<\/span> Products &amp; Care<\/h2>\n<details class=\"an-faq-item\">\n<summary>How can I find out which ANEMOESA product is right for me?;<\/summary>\n<div class=\"an-faq-a\">\n<p>You can search for our products by category or by need, such as hydration, firming, pore reduction, dark circles, hair nourishment, and many more.<\/p>\n<p>If you're still not sure about your choice, <a href=\"\/en\/#rota-tin-anemoesa\">Ask ANEMOESA and you'll find out<\/a>.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>How can I ask ANEMOESA a question?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Click on <a href=\"\/en\/#rota-tin-anemoesa\">\u00abAsk ANEMOESA and you'll find out\u00bb<\/a> and write your question about skin, hair, ingredients, or personal care products in general.<\/p>\n<p>The most interesting questions from our community are selected and answered in ANEMOESA\u2019s social media videos.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>Where can I see the ingredients of a product?;<\/summary>\n<div class=\"an-faq-a\">\n<p>On each product page, you'll find a detailed breakdown of its ingredients, as well as information about the key active ingredients and their role in the formula.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>How is each product used correctly?;<\/summary>\n<div class=\"an-faq-a\">\n<p>On each product page, you'll find the recommended application method and the relevant instructions for use.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>Can I use more than one ANEMOESA product at the same time?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Of course. Many of our products can be combined to create a comprehensive skincare routine. The right combination, however, depends on the products, the active ingredients, and your needs.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>In what order should I apply my skincare products?;<\/summary>\n<div class=\"an-faq-a\">\n<p>The order in which you apply the products depends on the products you're using. Generally speaking, start with the lightest formulas and work your way up to the richest ones.<\/p>\n<p>If you need help with specific ANEMOESA products, you can ask us via the <a href=\"\/en\/#rota-tin-anemoesa\">\u00abAsk ANEMOESA and you'll find out\u00bb<\/a>.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>Can I combine ANEMOESA products with products from other companies?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Yes, but the right combination depends on the products and, above all, on the active ingredients they contain. If you have any doubts about a specific combination, feel free to send us your question.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>How do I know if two active ingredients can be used together?;<\/summary>\n<div class=\"an-faq-a\">\n<p>There is no single answer that applies to all ingredients and all formulations. Among other factors, the concentration, the form of the ingredient, the overall formula, and the method of use are all important.<\/p>\n<p>If you have a question about a specific combination, <a href=\"\/en\/#rota-tin-anemoesa\">Ask ANEMOESA and you'll find out<\/a>.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>When can I expect to see results from a cosmetic product?;<\/summary>\n<div class=\"an-faq-a\">\n<p>It depends on the product, the active ingredients, the specific need we\u2019re trying to address, and how consistently we use it. Some results may be noticeable relatively quickly, while others require consistent use over a longer period of time.<\/p>\n<p>That's why we prefer to explain what you can realistically expect from each product rather than promise the same result for everyone.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>I have sensitive skin. How do I choose a product?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Sensitive skin does not react the same way in everyone. Read the product information and ingredients, and if you know you\u2019re sensitive to a specific ingredient, always check the list of ingredients before use.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section id=\"faq-paraggelies\" class=\"an-faq-cat\">\n<h2 class=\"an-faq-h2\"><span class=\"an-faq-num\">02<\/span> Orders &amp; Payments<\/h2>\n<details class=\"an-faq-item\">\n<summary>Do I need to create an account to place an order?;<\/summary>\n<div class=\"an-faq-a\">\n<p>No. You can complete your purchase as a guest, without creating an account.<\/p>\n<p>Creating an account, however, gives you easier access to your orders, shipping addresses, and favorite products.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>How do I know if my order was successfully submitted?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Once you complete your order, you will receive a confirmation email at the email address you provided.<\/p>\n<p>In addition, the ANEMOESA team contacts our customers by phone to confirm their orders. If we are unable to reach you, your order will proceed as usual through the fulfillment process.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>How do I know that my order has been processed?;<\/summary>\n<div class=\"an-faq-a\">\n<p>After your order is placed and we\u2019ve spoken with you by phone, it moves on to the preparation stage. If we\u2019re unable to reach you by phone, don\u2019t worry: your order will proceed as usual.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>How will I know that my order has been completed and shipped?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Once your order has been processed and shipped, you will receive a notification email.<\/p>\n<p>Here, you'll be notified when your order is complete, about any gifts or samples we've added to your package, as well as your voucher \/ shipping number, so you can track the progress of your package.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>What payment methods can I use?;<\/summary>\n<div class=\"an-faq-a\">\n<p>The available payment methods for your order are displayed at checkout. The options may vary depending on your country and how you complete your purchase.<\/p>\n<p><a href=\"\/en\/tropoi-pliromis\/\">See detailed information on payment methods and security<\/a>.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>How Does an Instant Bank Transfer Work?;<\/summary>\n<div class=\"an-faq-a\">\n<p>If you select \"Direct Bank Transfer\" and complete your order, you will receive an email with our bank account information and payment instructions.<\/p>\n<p>When making the payment, please include your order number as the payment reference.<\/p>\n<p>The order preparation process begins as soon as the payment is credited to our account.<\/p>\n<p>For faster service, you may, if you wish, send us the deposit receipt to <a href=\"mailto:info@anemoesa.com\">info@anemoesa.com<\/a>, and include your order number.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>Can I change or cancel my order?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Please contact us as soon as possible. As long as your order has not yet been shipped, we will do our best to assist you.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>Where can I view my previous orders?;<\/summary>\n<div class=\"an-faq-a\">\n<p>If you made the purchase through your account, you can view the relevant information in the section <a href=\"\/en\/my-account\/orders\/\">My Account \u2192 Orders<\/a>.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section id=\"faq-apostoles\" class=\"an-faq-cat\">\n<h2 class=\"an-faq-h2\"><span class=\"an-faq-num\">03<\/span> Shipments &amp; Receipts<\/h2>\n<details class=\"an-faq-item\">\n<summary>Do you offer free shipping?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Yes. Orders within Greece are shipped with free shipping, in accordance with the current terms and conditions of our online store.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>Can I pick up my order at the store?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Yes. When you're checking out, you can select \"Pick up in store.\".<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>Do you ship to Cyprus and other countries?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Yes. ANEMOESA ships outside of Greece. The available shipping methods and costs are displayed based on the destination country when you complete your order.<\/p>\n<p><a href=\"\/en\/apostoles-paradoseis\/\">View shipping and delivery details<\/a>.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>How long will it take to receive my order?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Delivery time depends on the destination and the shipping company. Once your order has been shipped, you will receive a voucher or tracking number so you can track its progress.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>What should I do if my order is delayed?;<\/summary>\n<div class=\"an-faq-a\">\n<p>If the expected delivery time has passed, please contact us at <a href=\"mailto:info@anemoesa.com\">info@anemoesa.com<\/a>, and please include your order number so we can check the shipment.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section id=\"faq-epistrofes\" class=\"an-faq-cat\">\n<h2 class=\"an-faq-h2\"><span class=\"an-faq-num\">04<\/span> Returns &amp; Customer Service<\/h2>\n<details class=\"an-faq-item\">\n<summary>Can I return a product?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Refunds are processed in accordance with the <a href=\"\/en\/politiki-epistrofon\/\">Return Policy<\/a> of our online store.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>What should I do if I receive the wrong product?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Contact us at <a href=\"mailto:info@anemoesa.com\">info@anemoesa.com<\/a>, please provide your order number and the product you received so that we can check it and assist you.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>What should I do if a product arrives damaged?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Please contact us as soon as possible and, if possible, send us photos of the product and the packaging along with your order number.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>How can I contact ANEMOESA?;<\/summary>\n<div class=\"an-faq-a\">\n<p>On the page <a href=\"\/en\/contact-us\/\">Contact<\/a> You'll find our contact information, hours of operation, a map, and our contact form.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section id=\"faq-gnorise\" class=\"an-faq-cat\">\n<h2 class=\"an-faq-h2\"><span class=\"an-faq-num\">05<\/span> Get to Know ANEMOESA<\/h2>\n<details class=\"an-faq-item\">\n<summary>How many years have you been working in the cosmetics industry?;<\/summary>\n<div class=\"an-faq-a\">\n<p>We have been specializing in cosmetics research and development for 11 years now, and we have also been active in cosmetics manufacturing for the past 7 years.<\/p>\n<p>Over the years, we have developed and manufactured cosmetics both for our own ANEMOESA line and, to a significant extent, for private-label cosmetic lines of other brands.<\/p>\n<p>The experience we have gained through the development of various products and formulations is part of the expertise that now underpins ANEMOESA products.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>Do you create the ANEMOESA products yourselves?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Yes. ANEMOESA isn't just a commercial brand that selects off-the-shelf cosmetics to put its name on.<\/p>\n<p>Behind our products lies research and development, formulation design, ingredient selection, and experience in the development and production of cosmetics.<\/p>\n<p>We want to know not only what's in our products, but also why it's there.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>Are ANEMOESA products manufactured in Greece?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Yes. ANEMOESA products are made in Greece, and research and development are a fundamental part of our identity.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>Do you use only natural ingredients?;<\/summary>\n<div class=\"an-faq-a\">\n<p>No, and we think it's important to be clear about this.<\/p>\n<p>Our formulations may include ingredients of natural origin as well as other carefully selected ingredients, depending on the purpose and requirements of each product.<\/p>\n<p>For us, an ingredient isn\u2019t chosen simply because it can be labeled \u00abnatural.\u00bb We\u2019re interested in its role in the formulation, its quality, its safety, and how it functions within the final product.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>Why do you explain the ingredients in your products in such detail?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Because we believe that consumers should know what they are choosing and why.<\/p>\n<p>We don't just want you to read a claim on the packaging. We want to explain, as best we can, the key ingredients, their roles, and what you can realistically expect from a cosmetic product.<\/p>\n<p>For us, knowledge and honest communication are part of proper care.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>Why should I choose an ANEMOESA product?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Because we want every product to have a specific purpose\u2014not just be another cosmetic.<\/p>\n<p>We combine our expertise in research and development with carefully selected ingredients to create products that address real skincare needs.<\/p>\n<p>At the same time, we strive to be honest about what a cosmetic product can offer and what you can realistically expect from using it.<\/p>\n<\/div>\n<\/details>\n<details class=\"an-faq-item\">\n<summary>Do you also manufacture cosmetics for other companies?;<\/summary>\n<div class=\"an-faq-a\">\n<p>Yes. A significant part of our experience comes from the research, development, and production of private-label products for other brands.<\/p>\n<p>However, anemoesa.com now focuses exclusively on ANEMOESA products and their retail sale.<\/p>\n<p>If you are interested in cosmetic development, manufacturing, private label, or other laboratory services for business purposes, you can visit the <a href=\"https:\/\/anemoesalab.gr\/\" target=\"_blank\" rel=\"noopener\">ANEMOESA LAB \u2013 anemoesalab.gr<\/a>.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section id=\"faq-social\" class=\"an-faq-cat\">\n<h2 class=\"an-faq-h2\"><span class=\"an-faq-num\">06<\/span> ANEMOESA &amp; Social Media<\/h2>\n<details class=\"an-faq-item\" open=\"\">\n<summary>Where can I find ANEMOESA on social media?;<\/summary>\n<div class=\"an-faq-a\">\n<p>You can follow us on ANEMOESA\u2019s official social media channels, where we share new products, skincare tips, information about ingredients, product presentations, and answers to real questions from our audience.<\/p>\n<p>You'll also find the videos from the series there <strong>\u00abAsk ANEMOESA and you'll find out\u00bb<\/strong>.<\/p>\n<div class=\"an-faq-socials\"><a href=\"https:\/\/www.instagram.com\/anemoesa_lab\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n<i class=\"fab fa-instagram\" aria-hidden=\"true\"><\/i><br \/>\n<span class=\"an-faq-sn\">Instagram<em>@anemoesa_lab<\/em><\/span><br \/>\n<\/a><br \/>\n<a href=\"https:\/\/www.tiktok.com\/@anemoesa_lab\" target=\"_blank\" rel=\"noopener\"><br \/>\n<i class=\"fab fa-tiktok\" aria-hidden=\"true\"><\/i><br \/>\n<span class=\"an-faq-sn\">TikTok<em>@anemoesa_lab<\/em><\/span><br \/>\n<\/a><br \/>\n<a href=\"https:\/\/www.youtube.com\/@anemoesa_lab\" target=\"_blank\" rel=\"noopener\"><br \/>\n<i class=\"fab fa-youtube\" aria-hidden=\"true\"><\/i><br \/>\n<span class=\"an-faq-sn\">YouTube<em>@anemoesa_lab<\/em><\/span><br \/>\n<\/a><br \/>\n<a href=\"https:\/\/www.facebook.com\/AnemoesaCosmeticsLaboratory\" target=\"_blank\" rel=\"noopener\"><br \/>\n<i class=\"fab fa-facebook-f\" aria-hidden=\"true\"><\/i><br \/>\n<span class=\"an-faq-sn\">Facebook<em>Anemoesa Cosmetics Laboratory<\/em><\/span><br \/>\n<\/a><\/div>\n<\/div>\n<\/details>\n<\/section>\n<section id=\"faq-rotise\" class=\"an-faq-cta\">\n<p class=\"an-faq-cta-kicker\">Didn't find the answer you're looking for?;<\/p>\n<h2 class=\"an-faq-cta-title\">Ask ANEMOESA<br \/>\nand you'll learn<\/h2>\n<p class=\"an-faq-cta-text\">Do you have a question about skin, hair, ingredients, or personal care products in general?;<br \/>\nSend us your question.<\/p>\n<p class=\"an-faq-cta-note\">The most interesting questions from our community are selected and answered in ANEMOESA\u2019s social media videos.<\/p>\n<p><a class=\"an-faq-cta-btn\" href=\"\/en\/#rota-tin-anemoesa\">\ud83d\udcac Ask ANEMOESA<\/a><\/p>\n<\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>ANEMOESA \u0388\u03c7\u03b5\u03b9\u03c2 \u03ba\u03ac\u03c0\u03bf\u03b9\u03b1 \u03b1\u03c0\u03bf\u03c1\u03af\u03b1; \u03a3\u03c5\u03b3\u03ba\u03b5\u03bd\u03c4\u03c1\u03ce\u03c3\u03b1\u03bc\u03b5 \u03c4\u03b9\u03c2 \u03c3\u03c5\u03c7\u03bd\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03b5\u03c1\u03c9\u03c4\u03ae\u03c3\u03b5\u03b9\u03c2 \u03c3\u03c7\u03b5\u03c4\u03b9\u03ba\u03ac \u03bc\u03b5 \u03c4\u03b1 \u03c0\u03c1\u03bf\u03ca\u03cc\u03bd\u03c4\u03b1 ANEMOESA, \u03c4\u03b7\u03bd \u03c0\u03b5\u03c1\u03b9\u03c0\u03bf\u03af\u03b7\u03c3\u03b7, \u03c4\u03b9\u03c2 \u03c0\u03b1\u03c1\u03b1\u03b3\u03b3\u03b5\u03bb\u03af\u03b5\u03c2, \u03c4\u03b9\u03c2 \u03c0\u03bb\u03b7\u03c1\u03c9\u03bc\u03ad\u03c2 \u03ba\u03b1\u03b9<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17133","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/anemoesa.com\/en\/wp-json\/wp\/v2\/pages\/17133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anemoesa.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/anemoesa.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/anemoesa.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/anemoesa.com\/en\/wp-json\/wp\/v2\/comments?post=17133"}],"version-history":[{"count":2,"href":"https:\/\/anemoesa.com\/en\/wp-json\/wp\/v2\/pages\/17133\/revisions"}],"predecessor-version":[{"id":17168,"href":"https:\/\/anemoesa.com\/en\/wp-json\/wp\/v2\/pages\/17133\/revisions\/17168"}],"wp:attachment":[{"href":"https:\/\/anemoesa.com\/en\/wp-json\/wp\/v2\/media?parent=17133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}